Our Policies

Rates and Refunds

Full payment for lessons is due as noted here and may be made by cash, check, or credit card. Payment reserves a weekly time slot for the lessons. Once payment has been made, no credits or refunds will be issued. Returned checks will be assessed the bank's service charge.

Late Payments

Payment received after the 1st calendar day of the month is considered late. If payment is received on or after the 5th day of the month, a $10 late fee will be charged. If no payment is received by the 7th day of the month, the time slot will be made available to another student. Consistent late payment may result in termination of services.

Absences

Students are allowed 1 make-up lesson per month. If you know that your child is going to miss a scheduled lesson, please notify us by 9:00 pm the night before. If your child is ill, please notify us as soon as you know you'll have to cancel the lesson. An absence without notification cannot be made up. Two consecutive absences without notification will result in termination of services.

Make-up Lessons

Make-up lessons may be scheduled based on availability, and each make-up lesson must be completed within 1 month of the initial absence. Missed make-up lessons may not be rescheduled; they will be forfeited. If it becomes difficult for your child to take his or her lesson at the scheduled time slot, please notify us, and we will do our best to reschedule the lesson. 

Lateness

Please be on time for your lesson, because lessons cannot be extended past your reserved time slot. It is recommended that you arrive 5 minutes before your lesson so that you can settle in before the lesson begins.

Holidays and Inclement Weather

No lessons will be held on major U.S. holidays. In general, lessons will follow the Starlight Starbright calendar of class dates found here. In cases of inclement weather, contact us to see whether lessons have been canceled. Canceled lessons will be rescheduled.

Teacher Illness

If the teacher becomes ill and cannot teach a scheduled lesson, we will contact you as soon as possible. All canceled lessons will be rescheduled.

Practicing

Please encourage your child to practice at home! Although it can be frustrating, practicing is the only way that your child will make progress. 

Parent Attendance

A parent or caregiver may sit in on the lesson if the child wishes, but if siblings younger than 6 years of age are also present, they must be accompanied by an additional adult who can supervise them.